Free shipping to the United States (US) from $100

Shipping

We ship to all continental states of the USA from our warehouse on the east coast.

The shipping costs are based on your location and the weight of the products you buy. For a preview of the shipping cost, add your desired products to the cart and fill in your address. The appropriate fee will be calculated.

The delivery time is also based on your location. In general, shipping time in the USA is:

  • Standard carrier options (domestic): 3-7 business days, in peak holidays time, it takes on average an extra 2 days.

 

You’ll receive a tracking code for your package by email as soon as it receives a first scan at the post office. This email sometimes ends up in your spam, so make sure to check there as well.

Free shipping within contintental USA from $75.

We do our best to ship your order out as soon as possible. Retail orders placed before 2pm will be shipped out the same day,  Monday-Friday.

Shipping time is not within our control. We cannot be held responsible for delays and/or damages caused by the shipping company or customs clearance. Due to the global pandemic, fuel and labor shortages, and weather events, shipping prices and duration are changing every day. As such, we cannot give you any guarantees regarding shipping time.

Returns

After purchasing products, you have the right to return the items within 30 days after delivery as long as the products have not been used and are in intact re-saleable condition.

If you wish to return items:

  1. Email us first, so we know to expect your return package. We’ll give you the correct return address.
  2. The products need to be returned with all accessories and in the original condition and packaging. You are responsible for returning the goods undamaged, so make sure they are properly packaged for their return journey. Make sure to keep your proof of sending and tracking number until we’ve received the package. All live plants are final sale and cannot be returned.

Return shipping costs are the responsibility of the customer. Refund of your payment will be done as soon as possible within 7 days after the reception and control of the items to confirm they are whole and undamaged.

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